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Delivery
Where
can you deliver to?
How much does delivery
cost?
When will they be picked?
Can I specify a time
for delivery?
What if the recipient
is out at the time of delivery?
How much do the growers
receive?
What about the carbon
emissions?
Ordering
Can I choose a
delivery date?
Can I order from
overseas?
Do I have to create
an account with you?
Has my order
gone through?
How do I cancel or
amend my order?
I have a promotional
code, how do I use it?
Payment
Which cards do
you accept?
Can I pay with Amex?
I have a foreign
card, Can I still order?
Is payment secure?
Message
Card
Can I include
a message?
Where will the message
be located?
Will my message
by anonymous?
How long can my message
be?
Customer
Services
How do I
make a complaint?
Can I be removed
from your mailing list?
Business
Services
Do you offer
business/corporate accounts?
Delivery
Where can you deliver
to?
We can deliver to any address in the UK
including Northern Ireland, Channel Islands,
Isle of Man, Orkney, Shetland and all
of Scottish highlands and Islands. We
can deliver to PO boxes and BFPO addresses.
We are unable to deliver
any item outside the UK, including Republic
of Ireland.
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How
much does delivery cost?
All items include delivery in the price.
Most items are sent by first class post
as standard. You can upgrade to Special
delivery which will guarantee delivery
on the day of your choice for £4.95.
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When
will they be picked?
All order placed before 2.00 will be picked
the same day they are sent. This means
you will normally get them the day after
they are sent which compares very well
to the 2-3 days for an imported stem.
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Can
you deliver same day?
No, we are unable to deliver any items
on the same day unfortunately. We despatch
all items by either first class post or
overnight courier.
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Can
I specify a time for delivery?
We are unable to specify a time for delivery
unfortunately, most items are delivered
in the morning but we have to allow up
to 6pm. Item delivered by Special Delivery
are sent on a pre 1pm service but we have
to allow up to 3pm.
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What
if the recipient is out at the time of
delivery?
If the recipient is not at home at the
time of delivery then a card will be left
with details of how the item can be collected
or redelivered. The gift may be left in
a safe place or with a neighbour but this
cannot be guaranteed.
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How
will my gift be delivered?
The growers will post your flowers to
the recipient directly in specially designed
recycled package. As normal if there is
nobody in to receive the flowers they
will leave a card to arrange redelivery
or leave with a neighbor.
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How
can I check they have been delivered?
We can track Special Delivery items from
1pm on the day of delivery. If you email
us or call our customer service department
they can track the order for you.
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How
much do the growers receive?
Operate a transparent system where a fixed
fee for each order of £4.00 is taken
for each order. This covers the postage,
packaging, marketing costs, carbon offsetting
and card payment fees. This means that
the grower will normally receive at 70%-90%
of the selling price. This compares to
10% they can expect from a florists delivery.
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What
about the carbon emissions?
We absolutely dedicated to reducing carbon
impact. We believe our process using the
postal system to get the flowers directly
from the grower to the recipient saves
between 70% and 90% of emissions compared
to standard deliveries. In addition we
double offset these emissions using The
Converging World. Using footprint
could actually reduce overall emissions.
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Ordering
Can I choose a delivery
date?
Yes, you can order online for any date
in advance. In the checkout you will reach
a calendar of available delivery dates.
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Can
I order from overseas?
Yes, you can order online with most credit/debit
cards from around the world. All payments
will be in UK pounds sterling and converted
to your own currency at a rate set by
the bank that issued your card.
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Do
I have to create an account with you?
No, we have a 'Just Checkout' service
where you can place an order without registering
with us. If you wish to store delivery
addresses and view your order history
then you will need to create an account
with us.
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Has
my order gone through?
If you order is successful you should
receive two automated emails. One from
Bunches to confirm the order details and
one from Worldpay to confirm payment.
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How
do I cancel or amend my order?
Please contact us as soon as possible
if you wish to cancel or amend an order.
You cannot do this online unfortunately.
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I
have a promotional code, how do I use
it?
First choose the item you would like to
send and click 'Place Order', this will
take you to the basket page, enter the
code in the promotion code box and click
'Apply Code'. The page should reload with
discount/offer shown in the basket.
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Payment
Which cards do
you accept?
We can accept most credit/debit cards
from around the world including Visa,
Mastercard, Visa Electron, Delta, American
Express, Visa purchasing, Solo, Switch/Maestro
and JCB.
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Can
I pay with Amex?
Yes, unlike many other online florists
we accept American Express cards.
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I
have a foreign card, Can I still order?
Yes, you can order online with most credit/debit
cards from around the world. All payments
will be in UK pounds sterling and converted
to your own currency at a rate set by
the bank that issued your card.
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Is
payment secure?
Yes, we use Worldpay, part of the Bank
of Scotland group. Worldpay are the world's
leading online payment service provider.
All payments are encrypted to the maximum
strength supported by the users browser
using 128bit SSL.
For more information,
please visit Worldpay's website at www.worldpay.co.uk
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Message Card
Can I include
a message?
Yes, all orders include a personal message
card. This can be entered at the end of
the checkout. Please remember to include
your own name on the message as this will
not be automatically included.
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Where
will the message be located?
The message will be printed on a recycled
card inside the box with the flowers.
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Will
my message by anonymous?
The only information sent with the gift
is the personal message card. We don't
pass on any other details at all and don't
send out an invoice or receipt, just the
email confirmation. We are bound by the
Data Protection Act not to reveal your
personal details.
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How
long can my message be?
The message card has a limit of five lines,
each consisting of thirty characters.
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Customer
Services
I would like
to make a complaint
We take great care to ensure all flowers
and gifts leave us in peak condition.
If you are in any way disappointed with
our service please contact our customer
services using the contact
us form.
We aim to respond to all customer service
enquiries within one working day and resolve
all complaints within three working days.
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Can
I be removed from your mailing list?
If you wish to be removed from our postal
mailing list, please reply to the inbound
mail with 'remove' in the
subject line.
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Business
Services
Do you offer business/corporate
accounts?
Yes we do, we offer a variety of different
services for businesses and other organisations
-
ranging from Employee/Member Discounts
to Customer Apology Schemes.
For more information please use the contact
us form.
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